Welcome to our technical support! We will provide you

the best support as possible! If you encounter some problems with your LHUPATECH products and services, simply select the P/S, the item you have, enter the problem and write a detailed problem entry in the text box below. When the form completed, click the SUBMIT button. We will e-mail you with a solution to your problem in less than 24 hours if it possible!

TECHNICAL SUPPORT

www.lhupatech.com

LHUPATECH

This page was last updated: May 18, 2010

* Trademarks owned by their respective owners

Copyright 2010

Yatzek Electros Technologies Div. LHUPATECH

Wich type of product or service you have?

Wich product or service item you have?

Wich problem you have with your product or service item?

Wich method you've got product or service item?

How you have got your P/S CD-ROM or DVD-ROM?

What do you think of LHUPATECH's XJBX skins?

What do you think of the LHUPATECH's PDF Jukebox

Systems (PDFJS) project whatever ASMLS or regular?

Wich improvements must be done on LHUPATECH's XJBX skins or PDFJS projects?

What do you think of the overall LHUPATECH's products or services quality?

According to the problem possibilities list shown above,

please give a more detailed description of the problem

you encounter with your LHUPATECH product or service

item!

Select a P/S                                                                               Multimedia Services (CD / DVD)XJBX SkinsPDF Jukebox Systems (PDFJS)Custom made Electronic Projects (Gizmos)Virtual jukebox hardware building

Select a P/S item                                                                      In-house only CD/DVD servicerelated P/S items (All types)Audio CD (Data i-e .wav, .mp3)Data CD (Softwares, Games))Data DVD (Softwares, Games)Jukebox CD (PDFJS Regular)Jukebox CD (PDFJS ASMLS)Jukebox CD (DW Jukebox)Jukebox CD (YT Jukebox)Jukebox DVD (PDFJS Regular)Jukebox DVD (PDFJS/ASMLS)Jukebox DVD (DW Jukebox)Jukebox DVD (YT Jukebox)Music CD (Album)Music CD (Original Creation)Music CD (Single)Music DVD (.mp3 Jukebox) Video CD (VCD, TV Program)Video CD (Flash, SWF, FLV)Video DVD (Original Creation)Video DVD (VCD, TV Program)Video DVD (Flash, SWF, FLV)Video DVD (4-3 Film)Video DVD (16-9 Film)Video DVD (16-9 Film HD)Online, downloadable P/S itemsPDF Jukebox Systems (PDFJS)(Regular)Arabesque 200 (R)Fanfare 100 (R)Juke Katalog (All, R Only)Jupiter 100 (R)Jupiter Mystère (R)Jupiter Mistral (R)LHUPATECH Heritage RII (R)Regular PDFJS interactive toolsScanlog II AZ Moontastic (R)Scanlog II AZ Suntastic (R)Scopenic (R)Scopitone (R)(R) means Regular PDFJS version* All Castawebber Radio-Podcast  systems are only available in the  ASMLS version Online, downloadable P/S itemsPDF Jukebox Systems (PDFJS)(ASMLS)Arabesque 200 (A)Castawebber 505 (A)*Castawebber 506 (A)*Castawebber 507 (A)*Castawebber 508 (A)*Castawebber 508 Balance (A)*Fanfare 100 (A)PDFJS ASMLS Interactive toolsJupiter 100 (A)Jupiter Mystère (A)Jupiter Mistral (A)LHUPATECH Heritage RII (A)Scanlog II AZ Moontastic (A)Scanlog II AZ Suntastic (A)Scopenic (A)Scopitone (A)(A) means ASMLS/PDFJS versionVirtual jukebox hardware buildingi-e switchboards, cabinets etc.Keyboard cross-referral terminal box (KCRTB)Special electronic projects as custom made gizmosCutom made gizmos (all types)XJBX Skins (DW Jukebox)LH 32 16-9 Screen Jukebox (Cadillac Blue)LH 120 Astral B (Blue)LH 120 Harvester Sun (Orange)LH 120 Internal (Inner cab use)LH 120 Pinky Cindy (Fushia)LH 120 Vintage Selecting PanelLHF1 Festival (NSM Festival)LHUPA LHA-1-A (Red Heritage)LHUPA LHA-1-A (Blue Heritage)LHUPA Scanlog LHA-1-C NumericSpecialty DW Jukebox SkinsLHUPATECH SchenectadyScanlog III 200 Selection Wallbox Adaptor

Enter the problem you have with your P/S item              Problems regarding the Multimediaand data CD/DVD service (Local service only)Getting the error message "No Disc"The disc doesn't stsrt once inserted (Autorun)the sound cuts while playingThe disc is unreadable or seems corruptedthe disc skips periodicallyThe disc skips steadilyThe disc is noisy in the player or driveThe image rendition is faulty (DVD)The movie freezes up while playing (DVD)Colored squares pop in the screen (DVD)The disc tends to bend or incurve (center, edge)The disc is warpy and noisyThe paper label tends to detach from the discThe paper label detaches the aluminium layerProblems regarding the custom made gizmos(Local service only)the apparatus doesn't power onthe apparatus doesn't run properlyThe apparatus hums while playingThe apparatus plays warpy, has a warpy soundThe apparatus sounds abnormallyThe apparatus has sound interruptionsThe apparatus heats or emits a pungent odorThe apparatus jams periodicallyThe apparatus seems working but no soundThe apparatus seems working but no imageThe apparatus seems working but it freezesProblems regarding the virtualjukebox hardware building(Local service only)"KCRTB" means:Keyboard Cross-Referral Terminal BoxThe KCRTB is not recognized by the computerThe KCRTB freezes up the computerThe KCRTB pinout seems incorrectThe KCRTB seems running erronouslyThe KCRTB bugs abnormallyThe KCRTB executes bad commandsThe KCRTB shorts the USB portProblems regarding the XJBX skins (All types)The skin does not display properlyThe skin has bad or mismatched colorsThe skin is bluryThe skin user interface has mismatched buttonsThe skin makes bad commandsThe skin mismatches the jukebox requirementsThe skin makes the computer crashingThe skin displays other fonts than genuine onesThe skin misfits the screen in full screen modeThe skin displays uncentered in sides or cornersThe jukebox software doesn't support the skinThe skin is buggy with the jukebox softwarePages, numbers, parts, text fields are missingProblems regarding the PDF Jukebox Systems(ASMLS, Regular)The PDF Reader doesn't open the PDF jukeboxA dialog box says "... Open in full screen mode"A dialog box says "Cannot play media"A dialog box says "Cannot save form"The PDF jukebox plays incorrect selectionsThe PDF jukebox doesn't go in full screen modeThe PDF jukebox slows the computerThe PDF jukebox renders the computer crashyThe PDF jukebox modifications cannot be savedThe PDF jukebox doesn't play, no soundThe PDF Reader cannot play multimedia PDF'sThe PDF jukebox can't shift to full screen or ReaderThe PDF jukebox cannot return to operation modeThe PDF jukebox cannot go to the internal systemThe PDF jukebox cannot exit the internal systemA cluster doesn't bright, play, seems deadThe cluster field seems disappearedNo control, dead control buttons on the PDF's GUIPages, numbers, parts, text fields are missingProblems regarding the interactive PDFJS tools(All types)A dialog box says "Form cannot be saved"The fonts mismatch the genuine onesThe text color is incorrect in text fieldsThe PDFJS interactive tools crash the computerThe PDFJS interactive tools display is faultyPages, numbers, parts, text fields are missing

I have got it on CD-ROM or DVD-ROM
I have downloaded it online

I have got it from a friend
I have ordered it from LHUPATECH

I don't know
Bad
Good but must be improved
Stunning

I don't know
Bad
Good but must be improved
Stunning

I don't know
Overall graphics, GUI's
The PDFJS technology (ASMLS, Regular)
The control interfacing
The ease of use

I don't know
Poor
Fair
Good but need improvements
Impeccable

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